FAQ Help Center.

Delivery windows are shown on each product page. Sea cargo typically takes 30–60 business days (typically 8–9 weeks), and air cargo takes 7–14 business days from our Guangzhou warehouse. We use realistic date ranges to ensure transparency.

Yes! All payments are processed securely through our transaction gateway partners (including Hubtel, Paystack, and other licensed providers). Your funds are held securely until your order is processed.

Yes, you can cancel any time before the batch cutoff date for a full refund. After cutoff, cancellations may be subject to supplier fees.

We accept Mobile Money (MTN, Vodafone, AirtelTigo) and card payments. For most items, you can also pay a deposit now and the balance on delivery.

Log in to your account and visit 'My Orders' to see real-time status updates. You'll also receive SMS/WhatsApp notifications at each milestone.

If delivery fails for any reason, you receive a full refund. Our 92% on-time delivery rate means this is rare, but you're always protected.

Pre-ordering often saves 20-40% compared to local retail prices. You also get access to items not yet available in Ghana and guaranteed genuine products.

London's Imports handles all shipping for you! We work with trusted freight partners to get the best rates from Guangzhou and Yiwu to Accra. No need to find agents yourself – just pre-order your items.

We don't offer formal training courses, but London's Imports makes mini-importation easy for beginners. Our platform lets you start importing from China to Ghana without any experience.

Customs duties typically range from 0-20% depending on the item category. London's Imports includes customs clearance in our pricing where stated, so you pay one transparent price.